Online Appointment Booking System
SystmOnline
AccuRx
Contact your doctors to get advice for your problem now.
How to see the Doctor
Morning surgeries start at 08:30 and afternoon surgeries at 14:00.
Appointments can be made by starting an online consultation, booking at reception or calling the surgery on 01598 753226.
Appointment are at ten minute intervals.
Our telephone system allows us to answer two calls at the same time as long as there is another receptionist available. If there is no answer we will get to your call as soon as possible or you can choose to call back later.
Generally our busiest times are from 8.00am to 12.00 noon, so if it is not urgent then please try calling outside these hours.
You will be encouraged to see your Named Accountable GP for ongoing treatment and continuity of care and appointments can be booked up to a month in ahead. Our Patient Service team will be able to assist you with your enquiry and will ask you questions to help the GP to fully understand your requirements and therefore we ask that you answer these questions fully. All staff at the Health Centre abide by strict confidentiality rules.
Urgent Appointments
Urgent cases will always be seen on the day. Emergencies and urgent cases are dealt with as soon as possible. Please be patient if this delays your appointment. These appointments will be with the duty GP and not necessarily your regular doctor.
We hold early morning clinics for those who are working or unable to get to the surgery during normal opening times, please enquire with us as to the availabilibty and times.
Cancellations
There are a lot of wasted appointments each year due to patients simply not attending. Therefore please let us know as soon as possible if you cannot attend.
Telephone Advice
Sometimes a telephone call will avoid the need for a consultation. If you wish to speak to a doctor, please ask the receptionist to request that the doctor calls you back. It would be helpful if you could indicate the degree of urgency. Telephone call back requests made after 2pm will normally be dealt with the following day unless the request is urgent.