Care Quality Commission
The Care Quality Commission (CQC) are the independent regulator of health and adult social care in England.
The CQC make sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage them to improve.
They monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and publish what is found, including performance ratings to help people choose care.
The doctors, nurses and all other members of staff operate a strict policy of patient confidentiality. You should therefore feel comfortable in disclosing any information you think is important in the knowledge that all information is protected and will not be released to anyone without your consent.
We try to make sure that our facilities are suitable for disabled people. If you have any concerns please let the receptionist know when booking the appointment.
GP Net Earnings
All GP practices are required to declare the mean net earnings (eg. Average pay) for GPs working to deliver NHS services to patients at each practice. This is required in the interests of the greater public accountability recognising GP pay is ultimately funded from tax paid by the public.
The average pay for GPs working in Lynton Health Centre in the last financial year was £51,759 before tax and National Insurance. This is for 0 full time GPs, 2 part time GPs and 0 locum GPs who worked in the practice for more than six months.
|Lynton Health Centre,
Infection Control Annual Statement 2018-2019
This annual statement will be generated each year. It will summarise:
- Any infection transmission incidents and any action taken (these will have been reported in accordance with our Significant Event procedure)
- Details of any infection control audits undertaken and actions taken
- Details of any control risk assessments undertaken
- Details of staff training
- Any review and update of policies, procedures and guidelines
Lynton Health Centre has one lead for Infection, Prevention and Control, Clare Hartgen and she is supported by Sister Dawn Marks and Dr Glen Allaway
The IPC lead keeps updated on infection control and shares necessary information with the team at practice meetings.
In the past year there have been no significant events raised that relating to infection control.
Risk assessments are carried out on an annual basis following best practice.
Toys, books and magazines
We provide minimal toys to help entertain children whilst they are in the waiting room and during consultations. We feel it is important to have some provision for those parents who do not bring their own toys to entertain their children, however, we have to manage risk. NHS Cleaning Specifications recommend that all toys are clean regularly and we have implemented a cleaning programme to comply with this
The surgery has various blinds both at the windows and in consulting rooms. All blinds to windows are cleaned as per NHS cleaning specifications. Modesty curtains in treatment rooms are disposable and changed every 6 months as per best practice guidelines.
Legionella (Water) Risk Assessment
The practice conducts monthly water safety checks to ensure that the water supply does not pose a risk to patients, visitors or staff.
All staff, clinical and non-clinical, have completed annual training workbooks and had ‘Hand Washing’ Audits undertaken. New members of staff will be required to complete this during their induction period. Next date for the annual staff review will be October 2018.
We have introduced a hand gel dispenser in the waiting room for patients to use on entry and exit from the building.
Policies, Procedures and Guidelines
All policies are formally reviewed annually; however all are amended on an on-going basis as current advice changes or needs arise.
Updated by Clare Hartgen 19.04.2018
Local Shared Record
Patients have told us they don’t want to have to tell their story every time they see a different doctor, nurse or visit hospital or A&E; this can be stressful and takes a long time.
The reason patients have had to do this up until now is because every health and social care organisation holds a different set of records about them.
The Local Shared Care Record project will enable us to bring together your information and present this to the professional caring for you, but only once they have your permission and if your GP practice have agreed to enable this.
How it works
The Local Shared Care Record securely connects different medical and care computer systems together.
When your records are requested, it collects the information from the different systems and shows the information to the requestor. None of the information it collects is stored and none of it can be changed. Because it collects the information only when it is needed, the information is always accurate and as up to date as possible.
Before any information is collected or displayed to a care professional, that professional must have your consent to view your record. Your consent is recorded on the system so that we know exactly who has accessed what information and when. The GP who holds the original record can see who has viewed it and that you have given consent.
The Local Shared Care Record uses the secure NHS network to retrieve the information and displays a read only view for the care professional to use to support the delivery of care at that specific point in time.
What information will be shared?
The shared record will contain a summary of the most up-to-date, relevant health information which includes things such as:
- Recent diagnosis and test results
- Medications and treatment
- Any current or past (and significant) illnesses
- Encounters and referrals
What does it mean to you?
For you, the shared care record means that you have:
- Joined up safer care
- More time spent on your care
- All of your information in one place
All of which adds up to safer and better care for YOU!
Who is involved?
At the moment, there are four NHS organisations involved in the shared care record. NHS NEW Devon CCG GP practices that have opted to enable information sharing, Northern Devon Healthcare NHS Trust; Devon Partnership NHS Trust and Devon Doctors Ltd (GP Out of Hours Service).
Not all care providers can view the Local Shared Care Record. It is only available to the care organisations in Devon that have signed up to the system. NEW Devon CCG will be rolling out the Local Shared Care Record in Devon ensuring that patient confidentiality is maintained at all times.
How do I found out more?
The leaflet ‘Making your health record work better for you’ provides the most important information about Local Shared Care Records. You can get a copy from reception at the Surgery or download it below.
There is also have a frequently asked questions (FAQ) sheet that may help you in understanding more about this new system. The questions have been designed to provide general information about your medical records, as well as specific detail relating to the new Local Shared Care Record. You can get a copy from reception.
For more information on how your medical records should be managed you can also visit the NHS Choices website.
How is the local shared care record in Devon different to Care.data and the national Summary Care Record?
Both Care.data and the national Summary Care Record are separate and national initiatives which are not connected to the Local Shared Care Record in Devon. For more information about the national initiatives you can visit the NHS Choices website.
You have the right to stop information that identifies you from being shared, locally and/or nationally, outside your GP practice.
For more information click on the link below:
The practice makes extensive use of computers to keep administrative and clinical information about patients. We are registered under the Data Protection Act. All patients have the right to access information kept on them.
Statement of Purpose
Please click on the link to view our Statement of Purpose.
Suggestions & Complaints
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
Simply contact the practice manager and she will set all the necessary wheels in motion. Further written information is available on the complaints procedure from reception. We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located in the waiting area.
We operate a policy of zero tolerance of violence towards staff and patients at the surgery. If a situation occurs we will remove that patient from our list.